Conflict Resolution & Mediation

Both conflict resolution and mediation are methods for addressing disputes, but they differ in structure and approach.

Conflict Resolution

Conflict resolution refers to a broad set of strategies used to resolve disagreements between individuals or groups. It involves:

• Identifying the root cause of the conflict

• Communicating openly to understand each side’s perspective

• Finding common ground to develop mutually beneficial solutions

• Using negotiation skills to reach an agreement

Common conflict resolution techniques include:

• Active listening (showing empathy and understanding)

• Compromise (each party makes concessions)

• Collaboration (working together to find a win-win outcome)

• Setting clear boundaries to prevent future disputes

Mediation

Mediation is a structured form of conflict and dispute resolution where a neutral third party (the mediator) helps disputing parties communicate and reach a voluntary agreement. The mediator does not take sides but facilitates discussion to help:

• Clarify issues and misunderstandings

• Encourage respectful communication

• Guide the parties toward an acceptable resolution

Mediation is commonly used in:

• Legal disputes (divorce, custody, business conflicts)

• Workplace conflicts

• Family disagreements

• Community disputes

Conflict Resolution & Mediation services at The Soke are delivered by experienced professionals skilled in facilitating open communication and guiding individuals and groups towards amicable solutions. These services are available in private, individual, or group settings, either in-person at our London centre or online.

The Soke offers tailored support for individuals, couples, families, schools, and organisations. Please contact our Client Services team to discuss your needs, so that they can guide you towards the most appropriate solution to suit your particular circumstances. They can also be reached on 020 7139 5051